The YouthLine originated in the Portland area and recently expanded operations to Central Oregon. It is a resource for young adults aged 11 to 21. YouthLine volunteers don’t give advice or tell young people what to do. Instead, they help figure out next steps or just listen while the teen talks things out. If it’s helpful, volunteers may tell teens where to get more information or long-term help.
Young adults from Central Oregon respond to YouthLine contacts. These volunteers have completed 55 hours of training, where they earn certificates in SafeTalk and Youth Mental Health First Aid. YouthLine volunteers commit to one year of service in a co-hort of teens who respond to contacts and conduct outreach activities to raise awareness of available services. The next teen co-hort training will occur in June 2019. YouthLine volunteers are supervised and assisted by trained adults in a call-center environment.